We are writing this letter because we were so happy with the service we received from your company. We hope that we are getting everyone's names correct. As you
may know, it is easier to complain then it is to acknowledge a job well done. We have dealt with other glass companies before and we were sick and tired of bad experiences, and jobs that were not done correctly the first or second time around. This is when we came across [site].
From the initial phone call to Kelly, we knew we were on the right track. She helped explain the process and took care of the insurance details, along with finalizing the
appointment date. Her professionalism and overall friendliness was refreshing. When Dennis arrived the day of the appointment as promised, he too was friendly
and professional. His attention to detail was appreciated, and he left our car clean after the job was done. Dennis did the job right, the first time, and our car was good as new.
Thank you for your time and attention.
Vincent and Jennifer R.Vincent And Jennifer R.,
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Testimonials What Customers are saying
Mike was our service tech. He was very courteous and professional. Would recommend him and the company to our family and friends. Thank you!!
April Shepherd Sread more
I can't believe how quickly and efficiently my glass was installed. We were very traumatized by the tornado that took the auto glass out. Getting it fixed was virtually painless. Jay was very courteous and did an outstanding job. Friendly, knowledgeable ...couldn't ask for better. Will definitely recommend in the future.
Dorothy U.read more
Telephone rep Linda was very helpful and service tech Brandon did a great job. Overall experience with [site] exceeded expectations.
Mike R.read more
Very pleased with the friendly staff, the free onsite service, and the quick repair & installation of my rear window! Thank you!
Barabara Ann H.read more
Brad is very good at what he does. Great job!
Lee Rread more
The technician was very professional and personable. I would recommend your company. This is the second time I needed my windshield replaced and am satisfied overall.
Karen M.read more
I had my windshield replaced by John and he did an ABSOLUTE FABULOUS JOB!! Accommodated me due to my work schedule and explained what he was doing before he did it. WONDERFUL SERVICE!! I would HIGHLY recommend [site]. THANK YOU for a very positive experience!!!
Tricia B.read more
Very pleased with service and courteous technician...will call [site] again if ever needed. Thanks!
Robin M.read more
I would like to express my appreciation for the terrific manner in which your employee Mike C. fixed the front windshield on my 2006 Odyssey this afternoon. He was totally professional and extremely pleasant, answering questions he had probably heard several thousand times. Mike represents your company very well, implying a well run and professional approach on its senior management.
Edward S.read more
I was impressed with the level of service I received from the technician John Marinko. It was FREEZING today, & he got the job done in no time flat! Great Job. Excellent worker - Very personable guy. A+
Frederick Germano Gread more
Ben was very professional, and knowledgeable. I was having my windshield replaced on my hatchback. My hatchback's door handle had been broken for months, when Ben had the door apart to fix the window, he went out of his way to fix my door handle too! I was very pleased! The extra effort was much appreciated as now I can [Continue Reading]
Melissa A.read more
The tech, Gene A., did a great job on my windshield. He took the time to explain what he was doing and answered all of my questions. He is a great asset to your company!
Michel F.read more
Jason was my installer. He was friendly, courteous, quick, and knowledgeable. But most of all he was professional. I would recommend your service to anyone.
Ron Z.read more
Jason Foster and his counter-part (on the phone) were very professional and pleasant. Thank you.
Sean Sread more
David was Outstanding!
Gen Dempsey Kee Dread more
REALLY Awesome services, my Tech named Ron was great. I have already told two friends AND my local service garage owner to partner with you!!
Neil Gread more
Mark Mread more
The customer service rep on the phone was absolutely wonderful in helping me deal with my insurance company, and the tech sent to do my car came and picked up my car, brought it back to the shop while I was at work, and dropped it back off for me..THANKS SO MUCH! It was so easy and everyone was extremely [Continue Reading]
Jackie D.read more
The staff at [site] in New London CT is amazing. Scheduling an appointment and customer service are EXCELLENT!! I will definitely recommend this company to everyone I know. They saved me $550 that I would have paid to the dealer. Thank You Wendy, Kathy and mostly John, the technician who fixed my window. You folks are TOP OF THE LINE [Continue Reading]
Lisa B.read more
John was on time and did an excellent neat removal and installation.
David Charvat Cread more
Dear David, After receiving such attentive assistance from Dina in your Atlanta location, I asked her to give me your name so that I could send you an email letting you know how great she is. My daughter goes to school in Atlanta, and someone threw a rock into her window yesterday afternoon and stole her GPS. This happened late [Continue Reading]
The tech was wonderful, he came to my door and introduced himself and let me know he was there even though I knew he was coming. He was very professional. He answered all my questions and took the time to show me what had happened to my previous windshield and he explained to me about the dry rot of the [Continue Reading]
Carolyn T.read more
Jeremy was the one to put the glass in. He was a very nice and professional person and did an awesome job.
David Standifer Sread more
Was very impressed with this service! The tech that performed the work was very knowledgeable and told me of how this company was certified and all. Would recommend you all gladly. Will notify my Insurance company and let them know how pleased I am also. Thanks again!
Odis B.read more
The technician that was sent to repair my rear windshield was an awesome person. He installed the rear windshield quickly and efficiently. He did a great job of cleaning the car before and after he was done, and he was a blessing and a joy to have met.
Brent Dread more
Burt was excellent!!
Mark Peacock Pread more
Glassusa provided prompt, courteous, and efficient service at my home. This service afforded me the opportunity to have my windshield replaced in a convenient and quick manner. It was completely convenient, I was pleased with the service.
Kathy Green Gread more
The technician did not call before coming, but I was expecting him so I was home all day anyway. They were very efficient!
James C Bread more
Tech was very courteous and professional. Great work!
Jon Sread more
The windshield looked good when finished. I haven't driven the car yet, so can't comment on wear and tear, but it should be good.
Connie Cread more
Chris was great and made my experience completely hassle free!
Rudy Mread more
John did a great job. Explained what he was doing and answered any questions I had. Was very professional and friendly.. Would ask for John again next time we need glass service.
Robert Gread more
Jason - my technician was very gracious and flexible making scheduling changes to accommodate my car. Much Thanks!
Tammy Aread more
I was very please with the service that I received and the job that was done, replacing my windshield. The technician, George F., was such a awesome young man. Very knowledgeable and answered all my questions. Thank you for such good service.
Joyce H.read more
I contacted another glass company prior to calling [site]. The price quoted by [site] was quite a bit less. The other company wanted to charge to come to my home to replace the glass in addition to much higher rate for the install. When I stated the price was too high they wanted to negotiate. [site] gave me the best [Continue Reading]
Patsy H.read more
I initially contacted Gerber Collision and it was that company that contracted your company to do the work. I was so pleasantly surprised that this work was done at my home! I really thought that I would have to drive it to Gerber Collision! Thank you so much for this unexpected convenience and especially for the professionalism and courteous behavior [Continue Reading]
Nalani Bread more
Keith N. was the tech and he was very nice & polite. He explained everything well and I was very impressed with him. I would recommend [site] and him to everyone.
Judy S.read more
Haven't driven away with the vehicle yet but thus far all went very well.
Regina Sread more
Your service was fast and the technician was very courteous. I would recommend your company to anyone. Thanks again
Daniel H.read more
Your technician was absolutely super in every way!
William K.read more
Robert G. and company were very experienced on motor home windshields and did an excellent job. Hard to find experienced and qualified workers for this specialized application.
George K.read more
Appreciated the work done in my garage rather than driving up to your workshop.
Mohammed Sread more
I thought old-fashioned customer service was a thing of the past. Your technician John seems out to prove me wrong! Thank you for your superb, professional work and cheerful attitude!
Niki N.read more
Johnny was very polite and did a great job. He even noticed my wiper was not on correctly and fixed that for me. Would highly recommend your company and services.
Sylvia Lread more
The technician just left my house. The job was done perfect! My windshield is in, the car is clean, and your technician was a true professional! Because of my experience this morning, I will send friends and family to [site].
John G.read more
technician was fine
Frank Workman Wread more
John kept me updated about appt.The work was done on an especially bitter cold day.
Kathleen Odonnell Oread more
I am writing you in regards to a windshield that I had replaced. I had my windshield replaced in Worcester, Massachusetts.I just thought you would like to know what an excellent job these guys did! From my initial phone call to and through the installation of the glass, the customer service provide was second to none! Not only did i [Continue Reading]
David Bread more
The Technicians that installed my windshield were phenomenal, they treated my truck as if it was their own, it looks better than brand new!
Kevin M. Cread more
Just a quick note to say what a great job your representative just did in installing a new windshield. The temp was 93 with a heat index of 106 and installed in less than an hour in a very professional manner. He did a great job in some very tough physical conditions.
Tim M.read more
OUTSTANDING SERVICE! Windshield replaced same day I called in a claim! It was obvious that Service Technician Chris enjoys his work as he was very methodical and meticulous with every phase of the job. It was a real pleasure watching such a knowledgeable Technician go about his work. Thanks for a great (and prompt) job!
Rob H.read more
Dave is an outstanding employee
Charles Lread more
From the initial phone call to my windshield being replaced I received friendly, prompt, efficient service. Jay arrived in the scheduled time, replaced the glass quickly, explained everything---all with a smile and kindness. It was truly refreshing to deal with such nice people.
Theresa G. - Manchester, NHread more
Wife was very pleased with quality of service and professional details. Thanks
George And Aisha Jread more
VERY PROFESSIONAL AND FAST EXCELLENT JOB....DM
Don Maxwell Mread more
Mike did a great job! Very fast and professional!
Desiree Bread more
Always great service
Charlie'S Auto Sread more
John was our technician and was so courteous and helpful. He did not let the freezing temperatures affect his service and we feel he went above and beyond the call of duty. Will definitely use Auto Glass Service again.
Amber Tread more
The service,quality of work and people at [site] in Buffalo was amazing! I will definitely recommend them to anyone I know!
Brooke P.read more
I was so pleased with the service received from [site] in Danbury. Fred, who booked my appointment was very friendly and prompt in returning my calls. The service technician, Joel, did an excellent job, explained the procedures as I had questions, and was professional and friendly.
Susan W.read more
I am very please with the work done. The technician was very professional, and fast and did a great job.
Debra Ann Richardson Rread more
If we ever need a windshield replacement again, we will definitely call you. Great service!
Elton A Zuehlke Zread more
We were totally pleased. Thank you, Doug!
Barbra Dread more
Cory, the tech, came out of his Fort Myers area to do my repair in St Petersburg and he was wonderful. He explained everything, was very patient, and the car looks great. Completely satisfied the installer was a gem! Thanks again!
Alberta O.read more
I just had my windshield replaced this morning by your company. Thank you very much for your service. Overall excellent experience! My scheduled time was at 9:00 AM and the technician, Thomas P., arrived at 8:21. I was impressed by the quality of work as well as the prompt and polite customer service. I would certainly reccomend your services.
Christopher S.read more
Outstanding tech installer. Did not submit a claim to insurance company so cost was reasonable and fair for the work performed.
Donald Sread more
the Tech Donny ( I think that was his name), did an excellent job. He was very friendly, and very timely. I wasn't expecting him until 2pm, however he came earlier and was super efficient. I will definitely use him specifically, when I return to fix my passenger side window.
Sean Aread more
Exceeded my expectations in all areas, from the scheduling rep to the repair technician. Great job!
Tina Tread more
I am a district manager and had to change the location of my service 3 times in 3 days based on arrival of the windshield. I was so impressed with Will Richardson, my technician, he suggested that he meet me first thing this a.m. in my 3rd location choice> he was actually early- beat me to the store. He was [Continue Reading]
Sandy F.read more
Samuel Barrios was pleasant and most helpful. Such a great person to deal with for this type of business!
Daniel Costa Cread more
Joel S. has exceptional customer service skills and very knowledgeable in performing the windshield replacement.
Greg G.read more
Your servicemen Bill E. and Jesse F. were EXCELLENT. In this day and time you can't find people like them. Their expertise, customer service and knowledge was refreshing. I would recommend your service persons and your company to everyone. Thank you for caring enough to hire people like them . My experience was wonderful from beginning to the end starting [Continue Reading]
Ernestine L.read more
John, Wendy, & Kathy could not have been any more helpful & professional - a great experience ... and the replacement windshield made the whole car seem like it was new! I will happily share my experience with my friends & neighbors!
Eve S.read more
Techs were very courteous.
Nabil Sread more
So Far So Good
Robert Wread more
Brian was very courteous and professional!! Thank you for an outstanding experience!
Georgia H.read more
Holly M., the Customer Service Rep, was very friendly and professional. The Service Technician, Bill, was courteous, accommodating, and efficient. I am very pleased with the overall service from [site] and I would highly recommend this company to anyone. Thank you!
Jennifer P.read more
Chris my technician was very nice! He made everything about this process very easy and accommodating!!! He stayed in contact with me from the time he left the shop to the time he got to where I was, when he was finished on my car. He was truly a great technician to work with! I will definitely recommend anyone who [Continue Reading]
Megan Cread more
He got here earlier than expected and he did an amazing job. It was quick and he was very nice and friendly.
Rochelle Mread more
Paul was extremely helpful, professional, and knowledgeable. I will be recommending him to friends and family!
Andrea Mread more
Great service. Our technician was very friendly and did great work.
Mark Hayes Hread more
I would personally like to thank Bill for replacing my rear window, he did excellent work in a timely manor and was 100% courteous to my family and I. I would recommend him to anyone! Thanks again!
Kristen T.read more
John was very informative and beyond reproach. He rendered good customer service and should be commended on his actions.
Kevin A.read more
Great job! Thanks!
Sylvia Sread more
Jeremiah was very professional in every sense of the word-by far the best experience I've had with windshield repair/replacement.
Martin M.read more
Tech was very good thank you
Alan Wread more
Technician was very professional, changed the windshield in a very professional and timely manner. After change was complete he walked me through the entire process. Very professional if ever need work again will ask for Ben.
Bruno D.read more
Great service, great prices, and fast install! A+++
Barbie S.read more
Jeremy was completely courteous, professional and a real asset to your company. He did a fantastic job.
Mike Walker Wread more
Excellent job:). Very pleased.
Jeremy Grove Gread more
Juan is a great and courteous guy he did an excellent job.
Ramon Cread more
An outstanding experience for what could have been a real hassle. Thank you!
Justin Cread more
Jason was extremely well mannered and polite. Told me exactly what he would do and did a very efficient job. Thank you, Jason.
Joleen Hunt Hread more
HE WAS GREAT AND WAS NICE TO WORK THE TIME AROUND OUR NEEDS.
Sharon Mcaleer Mread more
Horacio Vargas Salazar Vread more
Tech was very courteous, prompt, and skilled. Couldn't have gone any smoother.
Todd Sread more
Winfred James Bull Jr Bread more
For the unfortunate circumstance of a broken windshield, Vicky (telephone representative) and Donnie (service technician) made the process stress free. I'll definitely recommend Auto Glass Service to friends and family.
Travis Bread more
Unbelievable service and rates. Excellent experience. I can tell the company is all about doing business professionally.
Dylan Bryan Bread more
Ben was very polite and responsible with all the work that needed to be done on my car. Thanks to him i found that my car was getting rust, and he fixed the problem.
Julio P.read more