We are writing this letter because we were so happy with the service we received from your company. We hope that we are getting everyone's names correct. As you
may know, it is easier to complain then it is to acknowledge a job well done. We have dealt with other glass companies before and we were sick and tired of bad experiences, and jobs that were not done correctly the first or second time around. This is when we came across [site].
From the initial phone call to Kelly, we knew we were on the right track. She helped explain the process and took care of the insurance details, along with finalizing the
appointment date. Her professionalism and overall friendliness was refreshing. When Dennis arrived the day of the appointment as promised, he too was friendly
and professional. His attention to detail was appreciated, and he left our car clean after the job was done. Dennis did the job right, the first time, and our car was good as new.
Thank you for your time and attention.
Vincent and Jennifer R.Vincent And Jennifer R.,
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Testimonials What Customers are saying
Carlo was absolutely wonderful...kind, courteous, efficient and just perfectly friendly. I would recommend him and your company any day!!! Thank you for your prompt and excellent service!
Denise Mread more
The whole experience was easy and far exceeded my expectations! I was in a bind and needed a new rear window on my 2006 VW Jetta. From scheduling with Carrie, talking to Julie at the location, and Everett doing the work, all were very helpful. I was able to leave my car overnight. Everett called the next morning and said [Continue Reading]
Dan D.read more
William was my technician, friendly, knowledgeable, great job! Paul
Paul Walker Wread more
Your customer service was Excellent. Windshield broke yesterday evening and was repaired this morning. I am very pleased with the quality of service and how you all repaired my windshield in such a timely manner. Very Pleased. Will refer you to all my friends.
John M.read more
I am totally impressed by the quality of work and care taken by your technician David and the process by which the windshield was installed. I would highly and ONLY recommend your company to anyone I may know in need of your services. Well done!
Ryan M.read more
The technician just left my house. The job was done perfect! My windshield is in, the car is clean, and your technician was a true professional! Because of my experience this morning, I will send friends and family to [site].
John G.read more
Very fast and super nice!
Leslie Rread more
Exceeded my expectations in all areas, from the scheduling rep to the repair technician. Great job!
Tina Tread more
Everything was very efficient. From the phone call to the technician coming out to install. Thanks for being professional, courteous and making it easy for me.
Michelle Cread more
Jeremy was incredible. He was clear about when he was coming. He arrived early. He REALLY knew what he was doing, which he did efficiently and quickly. I have never had such good service. His assistant was also good. The experience was terrific. I have only the highest praise for Jeremy and the job he did.
Alan B.read more
From the initial phone call to my windshield being replaced I received friendly, prompt, efficient service. Jay arrived in the scheduled time, replaced the glass quickly, explained everything---all with a smile and kindness. It was truly refreshing to deal with such nice people.
Theresa G. - Manchester, NHread more
Jay D.did the repair work. He went over and above to explain and do the necessary work needed to repair my windshield. Will definitely recommend using this company again. Thanks!
Doris S.read more
We were pleased with the service at our home. There were advanced calls to let us know when the tech would arrive. Mike was courteous, friendly, and knowledgeable-providing info and instruction.
Shirley S.read more
My car was broken into last night, my insurance company reffered me to [site]. They were able to replace my windshield the same day within a couple of hours. The technician made me feel safe and even vacuumed out all of the glass. I hope my car never gets vandalized again but if it does I will definitely be back.
Cathleen O.read more
When my windshield cracked due to the weather my insurance agent, Wellenta & Clark, recommended you. Ben was the installer. He was prompt, courteous, professional, and did an excellent job. It was nice to see that he takes his job seriously and does it in a professional manner.
Stephen N.read more
I dealt with Keith from Canton, OH - and he was excellent to deal with. Very personable, friendly, and knowledgeable. From the first phone call, then to the visit at the house, he was very respectful and down to earth.
Nate K.read more
Thank You to both Mike & Kathy for making my 1st experience with [site] a wonderful & memorable one. One of my managers at work referred me to call you because my place of employment currently has you do work for them replacing glass as needed on their company vehicles. Coming to my work place is a HUGE convenience and [Continue Reading]
Kristi M.read more
I must admit i was a bit nervous at first having never heard of your company. I was even more skeptical of having to prepay by credit card before services were rendered. I received next day service by a local and very reputable company, and things were done in a timely manner. The technician was very friendly and I am [Continue Reading]
Dawn Hread more
Very positive experience. Gave the wrong model of car the technician did not complain and said with a smile come back tomorrow at no extra charge. You will always get my business.
Charles Eread more
Marybel at the Orlando Store was so professional and friendly. She went above and beyond when we thought our Corporate Insurance Policy did not have full glass coverage. She provided excellent Customer Service which is difficult to get these days.
Millie K.read more
Great Work - courteous staff - quick change out of windshield and quality work!
Andres Alvarado Aread more
The guys of [site] in New London, CT far exceeded my expectations when I had to get my windshield replaced. They came out to my house in Colchester and did the whole thing while I was at work. They also helped me out with a separate problem I had a month later; they had me bring the car in and [Continue Reading]
Ed Z.read more
Very excellent work! I was also impressed with the overall time it took to finish the job. Two thumbs up!
Al R.read more
Donnie was on time and communicated very effectively. He was called me before, during and after the installation. I appreciate the great work he provided me. Thanks!
John Hread more
Cost was very reasonable.
Douglas Chapman Cread more
What a pleasant experience. The tech kept using my first name which actually made me feel like he was talking "to" me and not just there to do a job. He explained everything so that I completely understood the procedure. This was A+ service and I will recommend [site] to everyone. Thank you very much.
Sheri H.read more
Was very impressed with this service! The tech that performed the work was very knowledgeable and told me of how this company was certified and all. Would recommend you all gladly. Will notify my Insurance company and let them know how pleased I am also. Thanks again!
Odis B.read more
Very pleased with service and professional! ????
Lonnie Setliff Sread more
Very impressed with the service all around.
Mark Cross Cread more
From the first contact, to the courteous hand shake on the departure, I was thinking, wow, wish all my business transactions where this professional. I assure you that if I, or someone I know, ever needs glass service, [site] gets my voice and recognition. Great job! Thank you!
Christian H.read more
Thank you so very much. The technician , Danny, was very efficient and timely. He communicated with us first thing in the morning of his arrival time. He was very polite.
David Fread more
Virginia Cread more
Burt was excellent!!
Mark Peacock Pread more
Very pleased with service and courteous technician...will call [site] again if ever needed. Thanks!
Robin M.read more
he was fast and efficient. very nice guy. thank you
Johnnette Hooker Hread more
Technician was very nice. He was on time. He had great knowledge on his job and didn't mind explaining what he was doing.
Celena Pread more
I would like to compliment the process from beginning to end. Your technician Robert M. was very professional and the quality of his work is excellent. Thank you for making this a stress free option.
Cheryl M.read more
It was a pleasure!
Robert Jread more
I was so surprised to learn that your personnel would come to our home and make the installation. The quick response, the hassle-free procedure made me a real fan of your company.
Richard F.read more
The tech was great very friendly and professional.
Armando Perez Pread more
Betty, the customer service rep, did an exceptional job helping us get our cracked windshield fixed. She was incredibly courteous and efficient. The technician was also very efficient. We were so impressed with our total experience with [site]. We highly recommend them.
Rosie M.read more
The installer, Ross, was very professional, courteous, and a pleasure to have work on my car. I give him the highest marks as a representative of your company. I hope you have more like him.
Howard Dread more
Just wanted to say "thank you" for the wonderful customer service provided to me through Exeter Glass. Robin was the "best" when it came to taking care of my questions and scheduling the installation of my new windshield. Robin sent out a representative from the company to my home the day I made the call to make sure that the [Continue Reading]
Sue G.read more
The service technician, Ron, was very friendly, efficient, and helpful. He was professional and took his time to answer any questions I had regarding my new windshield. He was great!
Catherine W.read more
Tech was very good thank you
Alan Wread more
Kathy, the CSR, was very knowledgeable, polite and kind. Also, John, the auto glass tech who installed the windshield, was prompt, efficient and very respectful.
Linda S.read more
Ms Westfall coordinated the appointment for my day off and George the technician was so impressive with his professionalism, the technical aspect, as well as superbly POLITE! It was the best experience. Thank you.
Tina F.read more
No store location. Orlando selected to submit.
Peter Spencer-Hayes Sread more
Michael S., the installer, did a terrific job. He arrived on time and completed job successfully. He was pleasant and courteous as well. Would recommend again.
Linda M.read more
technician was fine
Frank Workman Wread more
Installation technicians were very professional and efficient. There was no hesitation answering any questions I had about the install process and they obviously know their craft extremely well. They were very personable and I hope they get a chance to see this response - they certainly deserve it.
Andrew S.read more
Couldn't have been any easier.
Christopher Mread more
Great price and significantly cheaper than others. Fast and friendly service. Great experience.
Justin N.read more
Very nice to work with
Jeff Hread more
Completely satisfied. Excellent technician, curtious and helpful. Location was cocoa fl. Not listed below
Thomas Aread more
Excellent workmanship. i PAID OUT OF MY POCKET. I DID NOT USE MY INSURANCE. YOUR PRICES WERE VERY REASONABLE
Saundra Sread more
fast courteous polite made me want to break the windshield again
Larry Nread more
Technician truly made this bad experience of broken window into a pleasant one.
Irvin Kread more
I was able to have my windshield replaced while I was sleeping. The service was excellent and the whole process easy. Thank you so much!!
Laura H.read more
LOCATION: CALEDONIA, IL My location is not available in store Location" options. So l selected Peoria as the best option because I grew up near-by."
Gerald A Bread more
Bill was very Professional and Polite. He is a great Service Technician.
Fred Furlano Fread more
Dave is an outstanding employee
Charles Lread more
Arrived on time. Technician was very Courteous and work preformed was very good and timely.
Gary S.read more
Excellent job and repaired quickly for a reaonable price, thanks!
Grant Sread more
fast friendly service
Mary Freestone Fread more
Your service was fast and the technician was very courteous. I would recommend your company to anyone. Thanks again
Daniel H.read more
Jesus was very polite and knowledgeable. I was very impressed with his skill and efficiency.
Michael Wread more
Made a difficult situation very easy. Efficient at every level. Thank you!
Anthony Bread more
Great service from phone to tech. Painless and easy. Samantha Spillone is a great asset to your company.
Teddy Mread more
Jeffery was awesome, he was on time & very good at his job. He explained about a leak we had & even showed us how to fix it if it happened again. Great technician
Diane Mread more
John was prompt, courteous, fun, and clearly eager to do the job well. He is very experienced and answered all my questions. It was a pleasure doing business with you!
Ann B.read more
As a manager myself, I found the Manager/Tech very knowledgeable and very personable. I asked many questions, and he answered all my questions to my satisfaction. In addition, Helen, the Customer Service Rep. was very prompt and efficient. If I had employees like these, it would make my job much easier. Thank you and congratulations on two excellent employees.
Tom M.read more
Marcus Mread more
John was very polite and very good at the work he performed. If all were as great as John, we would have a better world. Please let him know that he did a great job and was very caring about the vehicle that he worked on.
Ronnell D.read more
The technician was very professional and personable. I would recommend your company. This is the second time I needed my windshield replaced and am satisfied overall.
Karen M.read more
The Service Technician, Jessy, is kind, professional, and very knowledgeable. It was 100 degrees but he took the time to explain to me in full all that he did and all my options if there are any problems - making customer service his top priority.
Vicky T.read more
Thanks Joey! Very friendly
Cameron Hread more
Steve did an extra special job. I am very happy.
Michael Rread more
Brian was very courteous and professional!! Thank you for an outstanding experience!
Georgia H.read more
OUTSTANDING SERVICE! Windshield replaced same day I called in a claim! It was obvious that Service Technician Chris enjoys his work as he was very methodical and meticulous with every phase of the job. It was a real pleasure watching such a knowledgeable Technician go about his work. Thanks for a great (and prompt) job!
Rob H.read more
I was contacted by Shannon at the Hoschton, Ga. location about a referral from my insurance company. I was pleased with her knownledge of the service and the overall commitment to the customer. GOOD JOB!!!
Mike D.read more
Victor is VERY Professional. Explained what was going to happen and then made it happen in no time. Very Knowledge.. Would recommend him to anyone.. (make sure you keep him happy this New Year.. you need people with his polite positive attitude)
Paul Bread more
REALLY Awesome services, my Tech named Ron was great. I have already told two friends AND my local service garage owner to partner with you!!
Neil Gread more
Robert G. and company were very experienced on motor home windshields and did an excellent job. Hard to find experienced and qualified workers for this specialized application.
George K.read more
This company is also the preferred provider of this type of service.
Lana Kread more
I couldn't ask for beter service. Mike (Service Tech)was very courteous and an outstanding professional.
Robert H.read more
Kris was friendly and did an excellent job.
David Aread more
First time having a windshield replaced and was not familiar with the process, but the phone rep and Paul were both unbelievably helpful. Quick and convenient service. I would definitely recommend.
Matthew Sread more
Sydney Tread more
Everyone was very nice.Could have not asked for a better group of people.
Carlos Yread more
Very pleased with the friendly staff, the free onsite service, and the quick repair & installation of my rear window! Thank you!
Barabara Ann H.read more
Give Don Pirillo A raise. He returned the call in hours and had the appointment to install the the broken window. The repair crew called to insure the appointment. Showed up when expected and did a great job.
Michele Hread more
Greatest service encounter I've had in ages.
Peggy Gread more
Dear Mr. Rohlfing, Today, [site] came out to make a service call to replace my front windshield of my Lexus LS 400 which had been broken by a rock for the 3rd time in as many years. I was going to take it to the Lexus Dealer, but Linxus would not allow the repair. When I called my State Farm [Continue Reading]
Tyndale C.read more
Ben was very professional, and knowledgeable. I was having my windshield replaced on my hatchback. My hatchback's door handle had been broken for months, when Ben had the door apart to fix the window, he went out of his way to fix my door handle too! I was very pleased! The extra effort was much appreciated as now I can [Continue Reading]
Melissa A.read more
I contacted another glass company prior to calling [site]. The price quoted by [site] was quite a bit less. The other company wanted to charge to come to my home to replace the glass in addition to much higher rate for the install. When I stated the price was too high they wanted to negotiate. [site] gave me the best [Continue Reading]
Patsy H.read more
The representative that came was professional and very nice. He was punctual down to the minute and I am more than satisfied with this company. Excellent service. I highly recommend [site].
Jackie J.read more
I am so impressed! Jason was wonderful! Courteous, friendly, prompt - I have worked in customer service for 35 years - Auto Glass Service was awesome!
Kimberly Hread more
HE WAS GREAT AND WAS NICE TO WORK THE TIME AROUND OUR NEEDS.
Sharon Mcaleer Mread more
John was very informative and beyond reproach. He rendered good customer service and should be commended on his actions.
Kevin A.read more