Both phone rep and service tech (Chris) were very helpful and friendly. This was our first time that anything happened to our windows and they guided us through it and were very nice!
Megan W.,
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Testimonials What Customers are saying
I have nothing but positive comments to make. Wendy at the office handled much of the dealings with my insurance company and Rich, the technician was excellent and professional. From the time I called my Agent, it was all handled within 30 hours without having to leave my home. Need I say more!
Bill G.
read moreI have used this service several times. Great customer service, quality work and convenience. Thanks!
Carol M
read moreMarybel at the Orlando Store was so professional and friendly. She went above and beyond when we thought our Corporate Insurance Policy did not have full glass coverage. She provided excellent Customer Service which is difficult to get these days.
Millie K.
read moreAs a manager myself, I found the Manager/Tech very knowledgeable and very personable. I asked many questions, and he answered all my questions to my satisfaction. In addition, Helen, the Customer Service Rep. was very prompt and efficient. If I had employees like these, it would make my job much easier. Thank you and congratulations on two excellent employees.
Tom M.
read moreDonnie was nice on the phone, was willing to adapt to my needs due to the rain, he was quick to get to work, he made me feel comfortable about the whole process from beginning to end. The job was finished in record time and the craftsmanship is amazing.
Nick N
read moreAwesome service
Kenneth Reilly R
read moreJames was my technician. I don't usually fill out surveys, but James went above and beyond in my opinion. You don't find that level of service and satisfaction much anymore. Thank you for sending him out. He is a 1st class kind of guy. I hope he goes far in your organization!
Vince N
read moreExcellent service, quick, no mess and friendly technician...what is not to love!
Jacqui C
read moreDonnie was on time and communicated very effectively. He was called me before, during and after the installation. I appreciate the great work he provided me. Thanks!
John H
read moreSteve the technician went beyond his duties as customer service was a 100% from him. I loved his work and his performance, and I am a loyal customer to [site]. I will always recommend customers to [site]. Steve is the only person that has done work to my car, because he cares about the quality and I will always be [Continue Reading]
Anthony C.
read moreDavid was professional and confident when he came to put in the windshield. He made me confident that he could do the work right.
Claire S.
read moreEric was professional and courteous and did the job in a timely manner. Great job!
Mary Jo H
read moreAppreciate you coming on Christmas Eve. Bill was very accommodating and did an excellent job with locating me at my place of employment to perform his task.
Kevin K
read moreYour servicemen Bill E. and Jesse F. were EXCELLENT. In this day and time you can't find people like them. Their expertise, customer service and knowledge was refreshing. I would recommend your service persons and your company to everyone. Thank you for caring enough to hire people like them . My experience was wonderful from beginning to the end starting [Continue Reading]
Ernestine L.
read moreThank you for turning a stressful moment to a calm solution.
Cara Guettler G
read moreBrandy was prompt, friendly and professional. He represented Auto Glass Service very well!
Kathleen B
read moreMario, was great, I appreciate the fine service, he went out of his way to accomadate me!!
Tim Farrell F
read moreDave is an outstanding employee
Charles L
read moreThe technician was great. Very personable and trustworthy. The customer service representative was great, too.
Sara E.
read moreExcellent service, top to bottom! Very pleased!
Jon J
read moreTechnician went above normal job to help me out THANKS
Norban Jacobson J
read moreThey were early for appointment which is a very nice surprise. Professional attitude and friendly
Stephen C
read moreexcellent service
Kimberly Smith S
read moreJason was very nice, and did a fantastic job!
Brenda D
read moreWyatt was great. He was extremely professional. He precisely explained the work that was performed.
Bob B
read moreGreat service, great prices, and fast install! A+++
Barbie S.
read moreMy technician did an amazing fast and efficient job.
Brenda B
read moreMike was our service tech. He was very courteous and professional. Would recommend him and the company to our family and friends. Thank you!!
April Shepherd S
read moreBoth phone rep and service tech (Chris) were very helpful and friendly. This was our first time that anything happened to our windows and they guided us through it and were very nice!
Megan W.
read more"I gladly paid more!" The windshield on my 1998 Volvo S70 needed to be replaced. I looked up 3 local glass companies, yours, and 2 others. Yours was the highest price of all 3. Tammy was the only reason I chose to go with [site]. She was the most professional on the phone. She gave me the price in only [Continue Reading]
Michael
read moreJoseph was excellent! Efficient and very friendly.
Kaitlin B
read moreErik was very pleasant and professional!He called first thing to give me the eta on when he will be at my residence and followed by another call to let me know when he is on his way. He did a very thorough job.
Michelle D
read moreThe service was superb. I was more than satisfied with the work and the gentleman who was in charge of the job. He was competent and efficient.
Ellen S.
read moreAlbert M. and Herb were so efficient, effective, and kind during this stressful period. They were very assuring and competent. I especially appreciated Albert's understanding of the situation and his way of relieving my stress.
Madaline O.
read moreJohn was very informative and beyond reproach. He rendered good customer service and should be commended on his actions.
Kevin A.
read moreGreat Work - courteous staff - quick change out of windshield and quality work!
Andres Alvarado A
read moreI thought old-fashioned customer service was a thing of the past. Your technician John seems out to prove me wrong! Thank you for your superb, professional work and cheerful attitude!
Niki N.
read moreTechnician was quick and efficient. Very friendly and professional
Susan Jimenez J
read moreGreat professional job
Michael E. H
read morePaul and his manager arrived and 25 minutes later they were done. Both were courteous and professional and the results are great. I am very impressed.
Dennis B
read moreVery excellent work! I was also impressed with the overall time it took to finish the job. Two thumbs up!
Al R.
read moreChris my technician was very nice! He made everything about this process very easy and accommodating!!! He stayed in contact with me from the time he left the shop to the time he got to where I was, when he was finished on my car. He was truly a great technician to work with! I will definitely recommend anyone who [Continue Reading]
Megan C
read moreJohn, my service tech, was awesome! I really enjoyed talking to him while he diligently worked! Awesome guy!
Kyle B
read moreGive Don Pirillo A raise. He returned the call in hours and had the appointment to install the the broken window. The repair crew called to insure the appointment. Showed up when expected and did a great job.
Michele H
read moreThe whole experience was easy and far exceeded my expectations! I was in a bind and needed a new rear window on my 2006 VW Jetta. From scheduling with Carrie, talking to Julie at the location, and Everett doing the work, all were very helpful. I was able to leave my car overnight. Everett called the next morning and said [Continue Reading]
Dan D.
read moreService tech friendly and professional and called just like the telephone rep said he would! Awesome service all around! Happy New Year!
Kevin Vogt V
read moreGreat price and significantly cheaper than others. Fast and friendly service. Great experience.
Justin N.
read moreTim, the Glass Tech, was extremely friendly and helpful, as was the Customer Service Rep, Diane. Would definitely recommend this company to friends and family.
Marie D.
read moreThe technician just left my house. The job was done perfect! My windshield is in, the car is clean, and your technician was a true professional! Because of my experience this morning, I will send friends and family to [site].
John G.
read moreGreat Tech installer and I am sure is capable of many other things. I believe God is directing this young man in all he does (without him talking about himself).Could not have done a better job.
Donald S
read moreI called on a Sunday and I was surprised to find someone answer the call. I was very impressed with everyone I talked or meet with. I will be calling you again to do more glass replacement. Thanks.
Patrick S
read morePatrick was extremely courteous and helpful with information about the process and did a great job, the area he worked in was spotless. My experience from scheduling to completion was superior and I would highly recommend Gerber Collision for their services
Deborah Perez P
read moreAn outstanding experience for what could have been a real hassle. Thank you!
Justin C
read moreDear [site], We are writing this letter because we were so happy with the service we received from your company. We hope that we are getting everyone's names correct. As you may know, it is easier to complain then it is to acknowledge a job well done. We have dealt with other glass companies before and we were sick and [Continue Reading]
Vincent And Jennifer R.
read moreJason did an awesome job. Very professional.
Richard Buesking B
read moreappreciate the great service
Mary Alves A
read moreI am VERY particular about my BMW and who works on it. Keith explained the entire windshield replacement process, dealt with my insurance company and did a flawless job. Everything lines up perfectly, there are no wind leaks and the moldings fit like they were from the factory. A+ in my book.
Ian S.
read moreKeith worked a miracle for me. I was scheduled to leave Feb 17th and that was the earliest day [site] could schedule my windshield to be replaced. Keith phoned me on Tuesday, the 15th and asked if he could come on Wednesday afternoon. He worked his schedule around my travel plans even though he had a full schedule. I feel [Continue Reading]
Laura S.
read moreExcellent workmanship. i PAID OUT OF MY POCKET. I DID NOT USE MY INSURANCE. YOUR PRICES WERE VERY REASONABLE
Saundra S
read moreThe Service Technician, Michael, was extremely courteous and efficient, as well as prompt.
Mary D.
read moreBen, the glass tech, went out of his way to assure me he would do a thorough, professional job. He completed on time and took the time to explain everything he had done, which appears as good as he promised. He was VERY THOROUGH, COMMENDABLE and represented [site] well. Excellent Job! Thank you!
Peter R.
read moreThe Glass Tech, Keith N., was very professional. He went well and beyond his duties to make us satisfied customers. He did a great job. He was very professional and courteous. We will gladly recommend [site] to our family and friends.
John B.
read moreI was pleased to know that the technician had over 30 years experience????
James B
read moreThis company is also the preferred provider of this type of service.
Lana K
read moreDid a great job put it in same day as call and was very pleased thank you.
Bradley D
read moreMy service tech was great, showed up right on time and got the job done surprisingly quickly! Thank you for doing such a great job!
Ian W
read moreThe representative that came was professional and very nice. He was punctual down to the minute and I am more than satisfied with this company. Excellent service. I highly recommend [site].
Jackie J.
read moreI am a district manager and had to change the location of my service 3 times in 3 days based on arrival of the windshield. I was so impressed with Will Richardson, my technician, he suggested that he meet me first thing this a.m. in my 3rd location choice> he was actually early- beat me to the store. He was [Continue Reading]
Sandy F.
read moreHe did a good job
Bendu W
read moreSo Far So Good
Robert W
read moreBen, the Glass Tech, was very helpful in calling this morning and letting me know he was able to put me first on his list and would be able arrive in twenty minutes. Saving me time and travel to the shop. I previously was scheduled for a 3pm appointment today at the shop location and was very pleased [site] came [Continue Reading]
Alcides S.
read moreMy name is Crystal B., and I’d like to share a positive comment in regards to the service of your company, [site]. My daughter’s car window was broken into the other day and needed replacement. Our insurance company, State Farm, had recommended your company and had setup scheduling you to come and replace the window. Not only were you able [Continue Reading]
Crystal B.
read moreErik was on time and very professional, his work ethic is top notch, will recommend to friends and family for auto glass needs.
Dilcia Luciano/ Pacesetter Personel L
read moreThe customer service rep on the phone was absolutely wonderful in helping me deal with my insurance company, and the tech sent to do my car came and picked up my car, brought it back to the shop while I was at work, and dropped it back off for me..THANKS SO MUCH! It was so easy and everyone was extremely [Continue Reading]
Jackie D.
read moreYour service was fast and the technician was very courteous. I would recommend your company to anyone. Thanks again
Daniel H.
read moreSuch great service and prices. Best experience I've ever had with a repair services - I'll be handing your business cards out to my family, friends and coworkers, thanks!
Nicole G
read moreJohn, Wendy, & Kathy could not have been any more helpful & professional - a great experience ... and the replacement windshield made the whole car seem like it was new! I will happily share my experience with my friends & neighbors!
Eve S.
read moreGreat service from phone to tech. Painless and easy. Samantha Spillone is a great asset to your company.
Teddy M
read moreExcellent job:). Very pleased.
Jeremy Grove G
read moretechnician was great,proffesional, courteous,and very good at his job.
Jack W
read moreGreat service and prices. Will definitely be my new go-to" place"
Kaprice Grismore G
read moreMy car was broken into last night, my insurance company reffered me to [site]. They were able to replace my windshield the same day within a couple of hours. The technician made me feel safe and even vacuumed out all of the glass. I hope my car never gets vandalized again but if it does I will definitely be back.
Cathleen O.
read moreMy technician, Claude, was very friendly and professional. He arrived promptly and had my new glass installed in no time!
Amanda M.
read moreJeremiah, the tech, was great! Very friendly, fast & efficient. I can see clearly now. Thanks!
Sandy B.
read moreTech was super nice and courteous!
Dana A
read moreWill, the Glass Tech, is a great asset to your company. He was happy, and efficient. He provided great customer service to me. I work in customer service and I know first hand how difficult it can be. Will really enjoys his job and it showed in his quality. I will recommend [site] to anyone! Thank you for a job [Continue Reading]
Sandra C.
read moreI was so surprised to learn that your personnel would come to our home and make the installation. The quick response, the hassle-free procedure made me a real fan of your company.
Richard F.
read moreVery fast and super nice!
Leslie R
read moreVery pleased with the friendly staff, the free onsite service, and the quick repair & installation of my rear window! Thank you!
Barabara Ann H.
read moreScott explained what he was going to do and did a excellent job.
Dean E Ten Bruin T
read moreThe technician, Derrick, was highly skilled, courteous, eager to help, and completed the work expeditiously. He was careful to remove my military base sticker, state inspection sticker, and city tag and place them on the new windshield. I genuinely appreciate his hard work and sensitivity.
Shirley F.
read moreTech was very good thank you
Alan W
read moreAppreciated the work done in my garage rather than driving up to your workshop.
Mohammed S
read moreI just wanted to thank you for the quality and service that your company gave me when I needed help. I am unemployed and needed a discount on fixing my windshield and Keith gave me a price that I could afford. Troy, the technician that replaced my windshield out of N. Canton, Ohio was one of the most courteous and [Continue Reading]
Gary L.
read moreKeith N. did an excellent job of servicing the claim from the beginning to the end. I would use [site] in the future based on his customer service and professional approach to his work.
Wayne B.
read moreGreat job! Thanks!
Sylvia S
read moreWilliam was my technician, friendly, knowledgeable, great job! Paul
Paul Walker W
read moreThe technician was so nice, and the windshield looks beautiful! I had a problem with the wipers being out of alignment after-wards, and the technician came back the very next day and fixed them. Thank you for your excellent service!
Laura W.
read moreI can't believe how quickly and efficiently my glass was installed. We were very traumatized by the tornado that took the auto glass out. Getting it fixed was virtually painless. Jay was very courteous and did an outstanding job. Friendly, knowledgeable ...couldn't ask for better. Will definitely recommend in the future.
Dorothy U.
read moreI was able to have my windshield replaced while I was sleeping. The service was excellent and the whole process easy. Thank you so much!!
Laura H.
read more