After receiving such attentive assistance from Dina in your Atlanta location, I asked her to give me your name so that I could send you an email letting you know how great she is.
My daughter goes to school in Atlanta, and someone threw a rock into her window yesterday afternoon and stole her GPS. This happened late in the day, and she was at a meeting off campus when this happened. I called the insurance company (I am in Maryland), got the name of your store, and spoke with Dina. She absolutely took charge of everything, taking down our insurance information, contacting my daughter and assuring me that she would take care of this as if my daughter were her own. And that’s exactly what she did.
She even volunteered (without my asking) to stay late in case my daughter decided to have the car towed to your store. In the end, we did not do so (the towing company in her warranty had to take the car to the nearest dealership at which your store is doing the work), but I was very grateful for the offer.
This morning, Dina called both myself and my daughter, to let us know the status of things. All is moving along wonderfully, thanks to Dina. She took charge in a stressful situation and took care of everything. She took the initiative as well, without my having to ask her this and that.
This email is from a very grateful mother and daughter!
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Testimonials What Customers are saying
Your Installer was very experienced & very precise in what he was doing. So very friendly. I really felt satisfied with [site] in not having to worry about my windshield. Thank you very much. And I will tell all my friends and anyone looking/needing a new windshield.
Edward M.read more
I actually met Scott at your Gerber Collision location in Duluth, Ga but it was not listed in your store location selection.
Mike Hread more
Wyatt was great. He was extremely professional. He precisely explained the work that was performed.
Bob Bread more
My car was broken into last night, my insurance company reffered me to [site]. They were able to replace my windshield the same day within a couple of hours. The technician made me feel safe and even vacuumed out all of the glass. I hope my car never gets vandalized again but if it does I will definitely be back.
Cathleen O.read more
The Service Technician, Michael, was extremely courteous and efficient, as well as prompt.
Mary D.read more
I was shocked at your willingness to quickly return to repair a gasket that had come off. No questions! Thank you for standing behind your work. Your tech, Steve B., was professional and friendly. I am pleased to be able to compliment you.
William M.read more
Paul was extremely helpful, professional, and knowledgeable. I will be recommending him to friends and family!
Andrea Mread more
Jeff provided excellent service and I trust in the work he did. He clearly knew what he was doing, was on time and was attentive to questions I had. In managing teams a long time and I recognize Jeff's skill and approach as being top notch.
Greg Mread more
Jason - my technician was very gracious and flexible making scheduling changes to accommodate my car. Much Thanks!
Tammy Aread more
Already recommended to several neighbors
Amanda Arcati Aread more
The technician was very professional and personable. I would recommend your company. This is the second time I needed my windshield replaced and am satisfied overall.
Karen M.read more
Brandy was prompt, friendly and professional. He represented Auto Glass Service very well!
Kathleen Bread more
Appreciated the work done in my garage rather than driving up to your workshop.
Mohammed Sread more
Steve the technician went beyond his duties as customer service was a 100% from him. I loved his work and his performance, and I am a loyal customer to [site]. I will always recommend customers to [site]. Steve is the only person that has done work to my car, because he cares about the quality and I will always be [Continue Reading]
Anthony C.read more
Well done, from start to finish. Helen, the woman who scheduled our service appointment, was most helpful. And Mark, who installed the new windshield, inspired confidence that our car would be good as new after he completed his careful work.
Chip G.read more
Did a great job!
Ron Zread more
Alex R. was my technician and he was awesome, very professional and meticulous. I am extremely pleased with his work. Thanks so much.
Linda N.read more
Juan is a great and courteous guy he did an excellent job.
Ramon Cread more
I work at a therapeutic residential school and was teaching a class when the technician arrived. My students were very interested in watching my windshield being replaced. The technician was very professional, and was extremely kind to answer my students' questions about the tools he used and how to get into glass repair as a vocation.
Amy S.read more
Rich is polite, courteous and quick. he ALSO DIDN'T MIND MY HUMOR.
Felippo Aread more
I appreciate your the quality of your work. Happy Holidays! Pamela Rosario
Pamala Rosorao Rread more
I would like to express my appreciation for the terrific manner in which your employee Mike C. fixed the front windshield on my 2006 Odyssey this afternoon. He was totally professional and extremely pleasant, answering questions he had probably heard several thousand times. Mike represents your company very well, implying a well run and professional approach on its senior management.
Edward S.read more
Paul and his manager arrived and 25 minutes later they were done. Both were courteous and professional and the results are great. I am very impressed.
Dennis Bread more
Excellent service delivered as promised.Excellent value.
Herbert Eread more
I am so impressed! Jason was wonderful! Courteous, friendly, prompt - I have worked in customer service for 35 years - Auto Glass Service was awesome!
Kimberly Hread more
Ms Westfall coordinated the appointment for my day off and George the technician was so impressive with his professionalism, the technical aspect, as well as superbly POLITE! It was the best experience. Thank you.
Tina F.read more
Jim met me at a very convenient location and was very personable throughout his visit.
Ed Nread more
The service was superb. I was more than satisfied with the work and the gentleman who was in charge of the job. He was competent and efficient.
Ellen S.read more
Dave is an outstanding employee
Charles Lread more
Tech was very friendly and efficient.
Aubrey Gread more
My service technician, William B. called on time in the morning and told me that he would be at my office at 9:15. He was right on time and as nice as he could be! I work in auto insurance and I would definitely recommend Auto Glass Service to my customers.
Tracy L. - Tampa, FLread more
VERY PROFESSIONAL AND FAST EXCELLENT JOB....DM
Don Maxwell Mread more
I was very impressed with the services provided by Auto Glass Service. They got me an appointment right away and the technician arrived at the very beginning of the time window which made it convenient for me to get on with my day. My technician was extremely professional, friendly and quick.
Corrine J. - Merrillville, INread more
Such great service and prices. Best experience I've ever had with a repair services - I'll be handing your business cards out to my family, friends and coworkers, thanks!
Nicole Gread more
David was Outstanding!
Gen Dempsey Kee Dread more
Holly M., the Customer Service Rep, was very friendly and professional. The Service Technician, Bill, was courteous, accommodating, and efficient. I am very pleased with the overall service from [site] and I would highly recommend this company to anyone. Thank you!
Jennifer P.read more
Quick, easy and nice/friendly technician. Would recommend any day
Marquis Kirkwood Kread more
Steve B. was great! He called and told me when he would arrive, and then he called when he was on his way. He was prompt, efficient, careful, and did a great job!
Connie S.read more
The Tech (Antony Servidio) who installed the windshield was Very polite and Very informative. The location was Austin, TX.
Shawn Cread more
Mark, the service tech, was very helpful and did a great job. He was professional, on time, and answered any questions I had.
Mandy S.read more
This was our second time using your company and will continue to in the future if required. Asked for Jacob again, because he was outstanding the last time. Both Jacob and Brandy were professional and outstanding...Thank you so very much!
Debbie Ranbry Lread more
I'm very pleased with work performed by the installer and will be calling for my next glass repair job.
Dan P.read more
The service technician, Ron, was very friendly, efficient, and helpful. He was professional and took his time to answer any questions I had regarding my new windshield. He was great!
Catherine W.read more
The technician dispatched by the name of Mike was outstanding in regards to professionalism and workmanship. He took pride in his work and performed a very high quality job. I'm very particular about work performed on my BMW and I was comfortable and more than satisfied with the work that Mike performed. Thank you for the outstanding workmanship and quality [Continue Reading]
Wesley R.read more
Very pleased with the friendly staff, the free onsite service, and the quick repair & installation of my rear window! Thank you!
Barabara Ann H.read more
Awesome!!! Courteous! Fast! Highly recommended!
Wendy Hronek Hread more
The guys of [site] in New London, CT far exceeded my expectations when I had to get my windshield replaced. They came out to my house in Colchester and did the whole thing while I was at work. They also helped me out with a separate problem I had a month later; they had me bring the car in and [Continue Reading]
Ed Z.read more
Technician was very polite and professional.
Daniel Korinek Mread more
Technician truly made this bad experience of broken window into a pleasant one.
Irvin Kread more
The individual who installed my windshield was wonderful! He was very accommodating to my weird work schedule. We had a meeting time figured out and he must have gotten there a few minutes before me, but he was waiting patiently when I showed up right on time. I can't tell you the relief I felt knowing he waited for me [Continue Reading]
Ashley N.read more
Kirk was very friendly and very professional. He made the job quick and easy. I have no problems with the installation. Treat Kirk well so he stays with your company. Thanks, Kirk!
Zachary Bread more
The technician, Derrick, was highly skilled, courteous, eager to help, and completed the work expeditiously. He was careful to remove my military base sticker, state inspection sticker, and city tag and place them on the new windshield. I genuinely appreciate his hard work and sensitivity.
Shirley F.read more
very prompt and courteous.
Walt Bread more
The tech was wonderful, he came to my door and introduced himself and let me know he was there even though I knew he was coming. He was very professional. He answered all my questions and took the time to show me what had happened to my previous windshield and he explained to me about the dry rot of the [Continue Reading]
Carolyn T.read more
Very positive experience. Gave the wrong model of car the technician did not complain and said with a smile come back tomorrow at no extra charge. You will always get my business.
Charles Eread more
The technician that was sent to repair my rear windshield was an awesome person. He installed the rear windshield quickly and efficiently. He did a great job of cleaning the car before and after he was done, and he was a blessing and a joy to have met.
Brent Dread more
Thank you so very much. The technician , Danny, was very efficient and timely. He communicated with us first thing in the morning of his arrival time. He was very polite.
David Fread more
Outstanding tech installer. Did not submit a claim to insurance company so cost was reasonable and fair for the work performed.
Donald Sread more
Excellent service, top to bottom! Very pleased!
Jon Jread more
Patrick This is a resend of my earlier screwed up response
Edward Nread more
Excellent service all around
David Pread more
Excellent job. I was very happy with my overall experience. The telephone representative was very nice and answered all of my questions. The technician was also very nice and did an great job on replacing my window. Thank you!!
Janelle W.read more
Dylan Karvin Kread more
Craig was very friendly and professional.
Lanson Kread more
From the initial phone call to my windshield being replaced I received friendly, prompt, efficient service. Jay arrived in the scheduled time, replaced the glass quickly, explained everything---all with a smile and kindness. It was truly refreshing to deal with such nice people.
Theresa G. - Manchester, NHread more
The whole experience was easy and far exceeded my expectations! I was in a bind and needed a new rear window on my 2006 VW Jetta. From scheduling with Carrie, talking to Julie at the location, and Everett doing the work, all were very helpful. I was able to leave my car overnight. Everett called the next morning and said [Continue Reading]
Dan D.read more
very good experience overall
Michael Napolitan Nread more
Absolutely fantastic Service! I called at 8 am with a broken front passenger glass window and by noon Rick, the tech, was at my office and was able to replace the window in an efficient matter. Fantastic work [site] your Chicopee store is outstanding and it starts with management, thank you for the expedited service Tammy!
Jackie M.read more
I am totally impressed by the quality of work and care taken by your technician David and the process by which the windshield was installed. I would highly and ONLY recommend your company to anyone I may know in need of your services. Well done!
Ryan M.read more
Marcus Mread more
Pete K., the glass tech, came out to Derby to replace my windshield at my office and did an absolutely WORLD CLASS job. He was a class act through and through. Thank you [site]!
Mary B.read more
John kept me updated about appt.The work was done on an especially bitter cold day.
Kathleen Odonnell Oread more
Excellent service. Technician was fast, efficient and courteous. I would definitely use you again! Thanks!
Brian Y.read more
It was a pleasure to meet Mike and have him replace the windshield. He was extremely professional we need more people like him in the service industry.
Robert Tread more
You folks do nice, neat, and competent work with talented, skillful, and pleasant technicians. This was my second window replacement and both were pleasant experiences.
Albert W.read more
Very pleased with service and courteous technician...will call [site] again if ever needed. Thanks!
Robin M.read more
Technician was excellent, arrived ahead of schedule and very courteous. Thank you.
Margaret Vread more
Keith N. did an excellent job of servicing the claim from the beginning to the end. I would use [site] in the future based on his customer service and professional approach to his work.
Wayne B.read more
The technician just left my house. The job was done perfect! My windshield is in, the car is clean, and your technician was a true professional! Because of my experience this morning, I will send friends and family to [site].
John G.read more
I just wanted to thank you for the quality and service that your company gave me when I needed help. I am unemployed and needed a discount on fixing my windshield and Keith gave me a price that I could afford. Troy, the technician that replaced my windshield out of N. Canton, Ohio was one of the most courteous and [Continue Reading]
Gary L.read more
The techs were very nice and knowledgable
Catherine L Amodeo Aread more
I initially contacted Gerber Collision and it was that company that contracted your company to do the work. I was so pleasantly surprised that this work was done at my home! I really thought that I would have to drive it to Gerber Collision! Thank you so much for this unexpected convenience and especially for the professionalism and courteous behavior [Continue Reading]
Nalani Bread more
What a pleasant experience. The tech kept using my first name which actually made me feel like he was talking "to" me and not just there to do a job. He explained everything so that I completely understood the procedure. This was A+ service and I will recommend [site] to everyone. Thank you very much.
Sheri H.read more
Will, the Glass Tech, is a great asset to your company. He was happy, and efficient. He provided great customer service to me. I work in customer service and I know first hand how difficult it can be. Will really enjoys his job and it showed in his quality. I will recommend [site] to anyone! Thank you for a job [Continue Reading]
Sandra C.read more
Great service from phone to tech. Painless and easy. Samantha Spillone is a great asset to your company.
Teddy Mread more
Mike, the service tech, was very professional, courteous, and efficient. He even change his route to accommodate my wife's doctor appointment. We are extremely pleased. Thank you.
Walter R.read more
Victor is VERY Professional. Explained what was going to happen and then made it happen in no time. Very Knowledge.. Would recommend him to anyone.. (make sure you keep him happy this New Year.. you need people with his polite positive attitude)
Paul Bread more
very prompt service & pleasant experience.
Rachel Mread more
I was very satisfied and would recommend your service
James Bread more
the Tech Donny ( I think that was his name), did an excellent job. He was very friendly, and very timely. I wasn't expecting him until 2pm, however he came earlier and was super efficient. I will definitely use him specifically, when I return to fix my passenger side window.
Sean Aread more
Very convenient! The glass technician was luckily in the area when I needed service, and was there quickly.
Adi Mread more
An outstanding experience for what could have been a real hassle. Thank you!
Justin Cread more
If we ever need a windshield replacement again, we will definitely call you. Great service!
Elton A Zuehlke Zread more
I was very please with the service that I received and the job that was done, replacing my windshield. The technician, George F., was such a awesome young man. Very knowledgeable and answered all my questions. Thank you for such good service.
Joyce H.read more
The staff at [site] in New London CT is amazing. Scheduling an appointment and customer service are EXCELLENT!! I will definitely recommend this company to everyone I know. They saved me $550 that I would have paid to the dealer. Thank You Wendy, Kathy and mostly John, the technician who fixed my window. You folks are TOP OF THE LINE [Continue Reading]
Lisa B.read more
Great price, great service! Eric, my tech showed up on time. I had to leave for work, and took my other car. Eric called me an hour later to tell me one windshield wiper arm had broken during the install, and that he had a new one on order. Later that day the broken part was replaced free of charge! [Continue Reading]
Butch H.read more
Very impressed with the service all around.
Mark Cross Cread more
Courteous, timely, good price. Can't beat their service and price.
Mike Hread more
I've had many windshield replacements over the years. This was one of the best!
Dennis Kread more
My tech was Steve B. Very courteous and extremely professional. He told me what needed to be done, how he was going to do it, and how long it would take. And he was right on target with the completion time. My first experience with your company leaves a good impression and I'll recommend you to my friends. Thanks!
Jack W.read more