Questions to Ask

Chances are, this is your first time with a chipped or broken windshield. It’s a process that most people are not familiar with and you probably have a lot of questions.
So what do you need to know when looking for a repair/replacement shop? 
Put your mind at ease, we’re here to help…even if you don’t choose us. At Glass America, we’re drivers too and the safety of Amercia’s roads is our top priority.
Please feel free to download a “print-friendly” version of these questions to take with you or use over the phone when comparing.

Repair or Replacement?

When do I need replacement? When do I need repair?

Glass America is the industry leader in providing high quality windshield repair and replacement services in one of our service centers or at your location. Windshield repair is a convenient, cost effective way to repair minor chips and cracks in your cars front windshield. If your windshield Damages looks like this.

And the damage is not directly in the drivers line of vision, chances are good that your windshield can be repaired for a fraction of the cost of replacement. The repair process takes about 30 minutes and has a lifetime guarantee not to crack or spread. Even better most insurance companies waive your comprehensive deductible so the repair could cost you nothing.

If the damage is more severe than these examples than most likely your windshield will require replacement. At Glass America we use only the best quality replacement glass manufactured by only Original Equipment Manufacturers (OEM). Our technicians are extensively trained and certified to provide installations that meet or exceed Federal Motor Vehicle Safety Standards and car maker's recommendations.

Convenience

Will you work around my schedule?

There's no surprise that Glass America is one of the most preferred auto glass repair and replacement companies by insurance agents and insurance companies. Our Customer Service Specialists will make the scheduling process painless. We can accommodate even the most demanding schedules with flexible drive in service to any of our conveniently placed locations or our Mobile Service that brings us right to your doorstep. Either way your repair or replacement will be of the highest quality and convenience.

Do you accept most major insurances?

If you have comprehensive insurance with or without a deductible, all or a portion of the repair or replacement costs of the work performed may be covered. This means you only pay your applicable deductible and Glass America will direct bill your insurance company for any balance. If you do not have insurance to cover the required repairs, Glass America is competitively priced and accepts cash, checks and all major credit cards.

Will you deal with my insurance company for me?

Glass America's experienced team of Customer Service Representatives, are specialists in Insurance company coverage verification and billing requirements. No matter what Insurance company or Glass Network handles your glass coverage, Glass America is approved to complete repairs. Let us show you how easy we can make this complicated process.

How long can I expect this to take?

Most windshield repairs can be completed in less than 30 minutes. The average time for a windshield replacement is one to two hours depending on the vehicle and the required curing time for the polyurethane adhesive used to secure the glass into the vehicle. These time estimates apply to mobile or in shop work.

Price

How do your prices compare with other shops in the area?

Glass America uses only the best quality materials and the industry's best technicians to complete your repairs. Quality comes at<